We have moved to a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available Monday till Friday 06:00-16:00 and we respond during working hours Monday to Friday.
- We will get back to you during our service hours of 08:30 to 18:00hrs Monday to Friday.
- You can request a particular doctor (so long as they’re working that day) and you can choose to be contacted by the surgery by telephone, secure message or video call.
- If we need to see you we will usually give you an appointment the same day so we request you are available to come in on the day you make a request.
- You can register for askmyGP now, without any paperwork.
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will contact you quickly and either sort out your problem on the phone, by secure message, arrange to see you, the same day or another day if that’s more convenient.
AskmyGP is available to all our patients and you can use it to ask about your children or other people you care for (if they are registered with us).
Home visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.00am. Home visits take up more of a doctor’s time, so if you are mobile please come into the surgery to be seen.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
