Patient information

Find out how to register at our practice and read other important information for patients.

Access to medical records

Access To Your Medical Record From the 31st October 2023 all GP practices have been instructed to provide patients that are 16yrs and over access to their full medical record ... [continue] Access to medical records

Complaints and compliments

Talk to us Every patient has the right to make a complaint about the treatment or care they have received at Burwell Surgery. We understand that we may not always ... [continue] Complaints and compliments

Hospital waiting times

My Planned care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. If you are chasing an out-patient hospital appointment, ... [continue] Hospital waiting times

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area.   We are using a new online service called Register ... [continue] How to register

Named GP

All patients at The Burwell Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

We care for patients in Burwell and the villages of Exning, Reach, Swaffham Prior, Swaffham Bulbeck and Fordham. Please use the map below to see if you live within our ... [continue] Practice boundary


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 21st January, 2023