Find out how to register at our practice and read other important information for patients.
Access to medical records
Access To Your Medical Record From the 31st October 2023 all GP practices have been instructed to provide patients that are 16yrs and over access to their full medical record ... [continue] Access to medical records
Complaints and compliments
Talk to us Every patient has the right to make a complaint about the treatment or care they have received at Burwell Surgery. We understand that we may not always ... [continue] Complaints and compliments
Hospital waiting times
My Planned care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. If you are chasing an out-patient hospital appointment, ... [continue] Hospital waiting times
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. We are using a new online service called Register ... [continue] How to register
Named GP
All patients at The Burwell Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Practice boundary
We care for patients in Burwell and the villages of Exning, Reach, Swaffham Prior, Swaffham Bulbeck and Fordham. Please use the map below to see if you live within our ... [continue] Practice boundary
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 21st January, 2023
